User experience problems are often invisible to the people who built the product. You know how it works, so you can navigate it. Your users do not have that context. What feels obvious from the inside is frequently confusing from the outside, and the evidence is in your analytics: high drop-off rates, short session times, low conversion on pages that should convert.
UX design projects begin with understanding the user tasks. What are people trying to accomplish in your product? What sequence of steps do they take? Where does the flow break down? We use a combination of user interviews, task analysis, and analytics review to map the current experience before proposing anything new.
The design phase starts from wireframes, which we validate with stakeholders before moving to high-fidelity screens. This step-by-step process reduces the risk of expensive rework and ensures that the final design is grounded in something real, not in assumptions about what users want.
We deliver a complete Figma production file with all components, their states, and interaction specifications. The handoff document is detailed enough for a development team to build from without needing to interpret ambiguous designs.
What is included
What a client says
"The redesign reduced our support volume significantly. Users were getting stuck on things that turned out to be obvious once we looked at them properly."